Unless otherwise indicated, please allow 3-5 working days for your order to reach you. If your order is placed over a weekend, please note Monday will count as the first working day.
RETURNS & REFUNDS FOR PRODUCTS BOUGHT ONLINE:
(i) Customers may also return any product bought online to a WHITEHOUSE or CONTINENTAL LINEN store in South Africa within 30 days from the shipping date. Any discrepancies relating to ordered stock quantities must be reported within 30 days in order for us to be able to investigate. Please note that for security reasons, refunds will be processed via our secure payment gateway and not in store.
ii) If you do not wish to return the items in store, goods may be couriered back to us at a nominal fee. Please email email@example.com for assistance.
(iii) Customers must present the original till slip which they received with their order.
(iv) Goods must be UNUSED and in their ORIGINAL packaging.
(v) On approval by management, money will be refunded to the customer in the same method they used to pay for their order (Paystack) The refund amount will exclude any delivery charges applicable to the order.
(vi) The refund will be processed by the Online team, and, in all cases, customers will receive their refund within a maximum of 7-10 working days from the date of return to our warehouse.
(vii) Management reserves the right to refuse a refund or exchange if the above conditions are not met. Please note that In the interest of hygiene, duvet inners, pillows, mattress and pillow protectors may not be eligible for exchange or return if they are not in their original condition and unused, subject to inspection by management.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.