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Shipping, Refunds & Returns

If for any reason you are not satisfied with your purchase, please email
Courier (Home Delivery):
1. Free Shipping (Courier or Click & Collect) for all orders over R1500
2. R95 fee for Home Courier Delivery on orders less than R1500
Click & Collect (from selected Whitehouse & Continental Linen stores):
1. Free Click and Collect from selected Whitehouse & Continental Linen stores for orders over R500
2. R75 fee for Click and Collect on orders less than R500
All Courier deliveries are outsourced to reputable courier companies. Once the order has been shipped, communication and tracking updates will be sent to customers.
All Click and Collect orders will be shipped to a Whitehouse or Continental Linen store of your choice. Once the order has been shipped, communication and tracking updates will be sent to customers.

Unless otherwise indicated, please allow 3-5 working days for your order to reach you. If your order is placed over a weekend, please note Monday will count as the first working day. 


(i) Customers may also return any product bought online to a WHITEHOUSE or CONTINENTAL LINEN store in South Africa within 30 days from the shipping date. Any discrepancies relating to ordered stock quantities must be reported within 30 days in order for us to be able to investigate. Please note that  for security reasons, refunds will be processed via our secure payment gateway and not in store. 

ii) If you do not wish to return the items in store, goods may be couriered back to our online warehouse for a fee. Once your request for return has been received, you will be sent a link to make payment for the cost of the return courier fee. Alternatively, the courier cost will be deducted from your refund due. In the instance of an exchange you will be charged a collection fee, and a re-delivery fee if the order is under the free shipping threshold. Please email for further information or assistance. 

(iii) Customers must present the original till slip which they received with their order.

(iv) Goods must be UNUSED and in their ORIGINAL packaging.

(v) On approval by management, money will be refunded to the customer in the same method they used to pay for their order (Paystack) The refund amount will exclude any delivery charges applicable to the order.

(vi) The refund will be processed by the Online team, and, in all cases, customers will receive their refund within a maximum of 7-10 working days from the date of return to our warehouse.

(vii) Management reserves the right to refuse a refund or exchange if the above conditions are not met. Please note that in the interest of hygiene, duvet inners, pillows, mattress and pillow protectors may not be eligible for exchange or return if they are not in their original condition and unused, subject to inspection by management.

Return of defective products:
Defective products cannot be refunded in instances where the recommended wash care instructions have not been adhered to, as determined by Management
In the instance of items being returned for quality / sizing issues, we may require Management to inspect and approve goods before any credits or refunds, and appreciate your patience in this regard.
In order to allow for industry accepted shrinkage, certain goods are manufactured oversized, and may vary between 2-5% from stated size (after washing).
We reserve the right to not replace / refund certain products which have been used, and are not found to be defective, as determined by Management
If you purchased something and then changed your mind, we understand!

If you’ve done all of this and you still have not received your refund yet, please contact us at