Returns & Refunds
If for any reason you are not satisfied with your purchase, please email: email@example.com
Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please notify us within 30 days from purchasing your product if the product is faulty or flawed. In such cases, we will arrange an uplift and replacement of the item.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
Please note that all natural fibre products shrink and we endeavour to ensure that all our product performs according to industry standards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. If the funds are not there, then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you received an incorrect item in your order, please notify us immediately and we will gladly exchange it at our cost. If you have changed your mind, you will need to pay the cost of the courier to return the goods to us. You will be sent a payfast link and once payment has been made, your goods will be collected. Feel free to pop into any of our Continental Linen or Whitehouse stores with your slip if you wish to exchange the item yourself.
Confused? Drop us an email at email@example.com